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Monday, 20 Sep 2021
Port of Felixstowe Top for Customer Care
Martin Woor, Senior Manager Strategic Rail Development at Hutchison Ports UK, (centre) receiving the Customer Care Award on behalf of the Port of Felixstowe from John Smith, Managing Director of GB Railfreight, (left) and Chris Jackson of Burges Salmon (right)

The Port of Felixstowe, the Port of Britain has walked away with the coveted Rail Freight Group 2015 Customer Care Award for its continued and sustained improvement in customer service.

This Award recognises the port’s commitment to delivering for its customers’ real needs by consistently making every effort to ensure continuity of service and minimum disruption to supply chains.
Commenting on the award, Clemence Cheng, Chief Executive Officer of the Port of Felixstowe and Managing Director of HPH Europe division, said:

“We are delighted to have been honoured with the prestigious Customer Care Award by the Rail Freight Group. We are constantly striving to improve the level of service we offer to all our customers and this award is a testament to the hard work of the dedicated employees in our rail team, working closely with our customers and Network Rail.”

In 2014 the prolonged Ipswich Yard track lengthening works caused an extended and unexpected period of disruption, posing many challenges for cargo owners, the port and freight operators. The award recognised the port’s response to the overrunning works and the interruptions it caused to the fixed scheduling of trains on the network. By providing flexible and additional resources, which included enabling locomotives to refuel on port and responding to the daily changing demand of its customers the port managed to avert severe disruption to freight on the network. The amount of freight volume moved through the network did not suffer materially.

Rail volumes currently represent approximately 27% of the port’s domestic throughput and continue to grow. There are 62 services to and from the port each weekday, operated by DB Schenker, Freightliner Ltd and GB Railfreight. Direct connections are provided to Glasgow, Manchester, Liverpool, Leeds, Teesport, Birmingham, Doncaster, Tilbury, Selby, Hams Hall, Daventry, Wakefield, Ditton (Widnes), Burton, Scunthorpe, Birch Coppice and Bristol..

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Notes to Editors:
For further information, please contact Paul Davey, Head of Corporate Affairs, on Tel No: +44 (0)1394 602063, Fax No: +44 (0)1394 604943 or E-mail daveyps@hpuk.co.uk / www.portoffelixstowe.co.uk
Port of Felixstowe (PFL) is the largest container port in the UK, and one of the largest in Europe. PFL is a member of the Hutchison Port Holdings (HPH) Group. Hutchison Port Holdings (HPH), a subsidiary of the multinational conglomerate CK Hutchison Holdings Limited (CK Hutchison), is the world’s leading port investor, developer and operator. The HPH network of port operations comprises 319 berths in 52 ports, spanning 26 countries throughout Asia, the Middle East, Africa, Europe, the Americas and Australasia. Over the years, HPH has expanded internationally into other logistics and transportation-related businesses. These include cruise ship terminals, airport operations, distribution centres, rail services, and ship repair facilities. In 2014, the HPH port network handled a combined throughput of 82.9 million TEU worldwide.
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